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Dear Customer
Thank you very much for choosing our custom dental impression service! To ensure a smooth and efficientcustomization experience for you, the specific service process is as follows:

1. Deposit Payment and Kit Delivery
Please make an advance payment of USD250 as the customization deposit, Once the deposit is confirmed,we will dispatch the dental impression collection kit to you immediately, along with detailed instructions forthe dental impression making process.

2. Dental Impression Return and Balance PaymentAfter completing the dental impression according to the instructions, please send the impression back to ourdesignated address, Upon receiving the dental impression and verifying that your selected custom style isconfirmed, we will notify you to settle the remaining balance payment.
3. Formal Production and Progress Updates
Once the balance payment is received, we will immediately initiate the custom dental impression productionprocess. The overall production cycle is 3-4 weeks. During the production period, we will send you aproduction progress update video once a week, so that you can clearly track the processing status of yourdental impression.

4. Finished Product Delivery and After-sales SupportAfter the dental impression is produced and passes the quality inspection, we will arrange for delivery assoon as possible and share the logistics tracking information with you, We look forward to your satisfactoryfeedback!

After-sales and Refund Policy

Given the specialized nature of customized products, returns or refunds will not be accepted once production is completed.
In the event that the product experiences quality issues such as being unwearable, having loose stones, scratches, or deformation within 30 days of receipt, we will provide free repair services. Please note that the shipping costs for sending the product back and redelivering the repaired item shall be borne by both parties respectively.